Streaming Live Audio Help

Support & Help

This page contains questions and answers on how to set up software, how to stream audio and common problems and fixes for broadcasters. Please refer to this page before setting up any software or attempting to stream audio. For further technical support, please contact us on or on the details provided in your welcome e-mail.

1) Requirements for streaming audio
2) How connect audio source to PC
3) How to set up streaming software (Windows Media Encoder)
4) How to stream audio
5) How do listeners listen to audio (setting up html page)
6) No audio is streaming or the encoder is not working
7) The sound of the live audio broadcast is distorted
8) What are the terms & conditions for using our service
9) What is our privacy policy

The links below & related information can be given to your listeners to support their listening experience.

1) Why can I not hear any audio/live broadcast?
2) Do I need to download any software?
3) I get the message 'Net congestion!...' or 'Buffering'
4) The sound is distorted
5) How does the live stream work?
6) Nothing happens when I try to listen
7) Can I continue browsing the net while listening to a live broadcast?

1) Requirements for streaming audio

All that is required to stream audio is a Pentium III or higher PC, with minimum 128Mb RAM, 50Mb disk space, a sound card and a fixed Internet Connection with a static IP address. This can range from Broadband Cable Internet, ADSL, ISDN, or Leased lines. We recommend a Cable Internet connection or a Leased line for best stability. If you do not have one of these connections, we can direct you to a company in your area that can set you up. The advantage would be an Internet connection that's always on, ten times faster than a dial up account, and can be networked, wireless or fixed line for several computers in your office. We suggest commercial applications use a minimum Pentium 4 machine with 256mb RAM and Windows 2000 operating system & a Leased Line. We can provide all equipment & services required.

2) How connect audio source to PC

To connect an audio source for streaming live on the Internet, Ensure all sound levels from source and on PC are set to minimum. This is Important! otherwise damage can occur to your PC hardware. Connect the audio source in to the Line in socket (middle socket for standard/stock sound cards) with a 3.5mm audio jack (or as advanced sound cards may require). Set the audio source sound level to a low setting. Adjust the sound levels, Recording, Line in levels on the PC until you can clearly hear the audio comfortably from your PC speakers.

3) How to set up streaming software (windows media encoder)

The audio performer is the software you install on the PC with the Internet connection for broadcasting the live media. Once your set up payment and monthly payments have cleared, go to our download page or microsoft's web site & download Windows Media Encoder. You will also be sent an e-mail link and instructions on how to set up. Ensure you are connected to the Internet, open the downloaded package and follow the instructions for installation. The first window will look like this:

Select the first option: 'Broadcast, capture or convert using session wizard'. Select 'Broadcast a live event from attached devices'. Next, choose the device to capture the media. You will be given the option to choose what devices you already have installed, e.g. soundcard, video capture card. Click Next. The encoder will find a free port on your PC & display information like the following. http://219.39.192.89:7070. This would be your IP address followed by a port number which the encoder has selected. We will need this information to connect your live stream. Next, choose at what bit rate to encode your media. You will have a choice from a drop down list. For audio broadcasting for dial up connections, choose 'Audio for FM radio quality broadcast 28.8kbps (stereo). Next you will be asked if you wish to archive your stream. This is an option that should only be taken if you have a powerful computer with large amounts of disk space. Click next and fill in the information regarding the live stream, e.g. title, copyright etc... Click, next, the final screen will confirm all selected details:

  Click finish to return to the encoder which will be ready to stream.

4) How to stream audio

When you open windows media encoder, you will be presented with the following:

Once we have your IP address & port number the encoder is using, you may press start on the encoder to begin streaming. The audio level monitor on the left will indicate the audio level. Adjust your sound card levels to ensure the audio only peaks in the red area of the audio level monitor. When encoding video, the encoder displays two video screens to monitor video.

5) How do listeners listen to audio (setting up html page)

All that is required to connect to your live stream from the Internet is a link to the stream on our server. The welcome e-mail when you sign up will provide you with a link that you may copy in to your web page. For embedded players, you will be forwarded html script to copy in to your web page.

6) No audio is streaming

There could be several reasons why audio is not streaming or the software is not working.

  • check all leads are connected, and audio source is available, and that all sound levels at audio source and PC are correctly set. you can check the audio level monitor to check if audio is getting from source and through the PC to the encoder.
  • is software working correctly? check for error messages, shut down PC & reboot
  • if you have a firewall installed, check settings. Internet Server blocking can prevent broadcasting.
  • check the IP address & port number and confirm with us if we have the correct information on file.
  • check to see if the audio is broadcasting by listening to your own stream.

If you continue to encounter problems, please contact us at

7) The sound of the live audio broadcast is distorted

Ensure all sound levels are correctly set. Adjust Audio source or PC recording sound settings. View the audio level by watching the audio level monitor on the audio performer and make sure it is not too high. Alternatively, adjust the gain from the source.


1) Why can I not hear any audio/live broadcast?

There could be multiple reasons why you may not be able to listen to an audio broadcast.

  • check all audio cables are connected and the volume on your PC's sound card is turned up, and on the speaker hardware.
  • close down your browser and retry
  • your Internet connection may have frozen or disconnected. Disconnect and reconnect
  • do you have Microsoft Windows Media Player installed? if not, see below
  • if the player reads buffering, then the audio stream is being downloaded
  • at least 25k download speed is required from your modem
  • a message reading 'the server cannot serve audio in timely manner' may mean no audio is being broadcast
  • Is any audio being broadcast? contact the broadcaster to ensure any audio is actually being broadcast.
  • at peak times or when too many listeners are trying to connect at the same time, please try again

2) Do I need to download any software?

Microsoft Windows Media Player is required to listen to a Windows Media stream. Windows Media Player is a free program and is usually packaged with new computers or when you download Internet Explorer. It is best to use the latest version 7.1 available for free download at http://www.microsoft.com/windows/windowsmedia/software/playerv7.asp for Windows 98/Me/2000. Windows XP users should have their own unique player, or should visit http://www.microsoft.com/windows/windowsmedia/windowsxp/whatsnew.asp

3) I get the message 'Net congestion!....'

You may get the message 'Net congestion!....' or 'Buffering' when trying to listen an audio broadcast.

Too many listeners are connected to the stream and blocking you out. Please try again!!

Your Internet connection may be congested by Internet traffic. The audio stream from the broadcast is a maximum 20.1k per second and is small enough not to experience any problems. If you do, this would be due to the fact your ISP's network is too busy to handle even the smallest amount of data. (in cases where your modem is functioning correctly and your phone line is not causing any interference). Disconnect & reconnect

4) The sound is distorted

If the live audio broadcast is distorted, it could mean that either your sound settings are incorrectly set, your sound card may have a problem, or the level on the broadcast is too high. An immediate solution is to turn the volume down on your PC, then use the graphic equalizer settings on Windows Media Player to adjust the sound.

5) How does the live stream work?

An audio source is connected to a computer. Software encodes & sends the audio source to our state of the art servers. The audio is compressed and delivered to any PC that connects to the stream via link. Windows Media Player collects the stream and uncodes the data. The result is the live broadcast being played through your computers speakers.

6) Nothing happens when I try to listen

refer to line one

7) Can I continue browsing the net while listening to a live broadcast?

Yes, windows media player is a separate program which can remain open while browsing. Pages with embedded players need to be kept open while browsing.

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